Returns and Refunds

Faulty products

If a product you have purchased from OGHI is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product. 

For some high value products, OGHI reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. For products that cannot be assessed in store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment. It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option. Our Customer Care Team is happy to provide you with their relevant contact details to assist you.

To make a claim under our faulty returns policy, please contact our Customer Care Team at the bottom of this page

We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase at OGHI. The delivery fee is not covered in the cost of delivery for the return.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

 

Defective services

In respect to any other services OGHI provides, our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

 

Change of mind return or refund

OGHI does not accept returns, refund or exchange if you have changed your mind on a purchase.

Sorry No Rain-checks